Privacy and Security
PRIVACY AND PERSONAL DATA PROCESSING POLICY
At ParaColombia.com, we understand that our customers' trust is fundamental.
For this reason, we are committed to processing our users' personal information responsibly, securely, and transparently.
1. Data Controllers
The controllers of the information collected through ParaColombia.com are:
James Chamorro Insuasty
City: Cali, Colombia
Email: satinaboxcali@gmail.com
Phone / WhatsApp: 3116885976
2. Information We May Collect
During the browsing, contact, or purchase process, we may collect:
- Name.
- Last name.
- Email address.
- Phone number.
- Billing address.
- Delivery address when necessary.
- Information related to the purchase.
- Information voluntarily provided by the user.
- Technical information necessary for the website's operation.
- Information related to cookies and similar technologies.
3. What Do We Use the Information For?
The information may be used to:
- Process purchases.
- Confirm orders.
- Manage payments.
- Coordinate deliveries.
- Respond to requests.
- Provide customer service.
- Prevent fraud.
- Comply with legal obligations.
- Maintain records of operations.
- Report on campaign development.
- Send commercial communications when authorized to do so.
4. Payment Method Information
Card and other payment method data are processed through the corresponding payment providers.
We do not request or recommend sending full card numbers, security codes, passwords, or banking information via email, WhatsApp, or social media.
5. Beneficiary Data
When it is necessary to collect information from a beneficiary to coordinate the delivery of a kit, we will endeavor to request only the strictly necessary data.
We will not publish private beneficiary information without proper authorization.
Colombian legislation establishes specific rules for the processing of personal data and requires prior and informed authorization where applicable.
6. User Rights
Personal information holders have the right, in accordance with applicable law, to:
- Know what information we hold about them.
- Request the update of their data.
- Request the correction of incorrect information.
- Request the deletion of data when legally appropriate.
- Revoke authorization when applicable.
- Consult how their data is used.
Requests can be made by writing to:
satinaboxcali@gmail.com with a copy to paracolombiagifts@gmai.com
7. Shopify and Technology Providers
ParaColombia.com uses Shopify as its technology platform to operate e-commerce.
Shopify provides the technological infrastructure, but the merchant remains responsible for its customer relationships and compliance with applicable regulations.
Payment, logistics, email, hosting, analytics providers, and other tools necessary to operate the site may also be involved.
ParaColombia uses Bold as its payment platform, a 100% Colombian financial technology company and neobank that offers payment tools and digital financial services for small and medium-sized businesses, as well as for individuals.
8. Cookies
ParaColombia.com may use cookies and similar technologies to enable shopping cart functionality, remember preferences, analyze site usage, and improve the user experience.
The user can manage certain preferences from their browser or the privacy tools available on the site.
9. Information Security
We adopt reasonable measures to protect personal information against unauthorized access, loss, modification, disclosure, or misuse.
However, no system connected to the Internet can guarantee absolute security.
10. Information Retention
Information will be retained for the time necessary to fulfill the stated purposes, legal obligations, accounting obligations, claims handling, and other legitimate needs related to the operation.
11. Commercial Communications
We will not use contact data to send promotional communications when there is no legal basis or authorization that permits it.
The user may request to stop receiving commercial communications.
12. Updates
This policy may be updated when necessary.
The current version will be available on ParaColombia.com.
13. Contact
For any questions related to privacy and data protection:
James Chamorro Insuasty
ParaColombia.com – Cali, Colombia
Email: satinaboxcali@gmail.com
WhatsApp: 3116885976